General conditions of RATS & BANANAS

General conditions of RATS & BANANAS

These General Conditions are intended to regulate the terms and conditions by which the store RATS & BANANAS, a legal person with TIN 516012070 with headquarters at Rua do Murtal, 395, 2º esquerdo, 2765-541 Estoril

The service of RATS & BANANAS consists of making available and providing a set of products and/or services, in order to allow the user, who is assigned the status of customer, to order and purchase online the products presented therein.

Using RATS & BANANAS implies full acceptance and agreement of all parameters present in the Terms and Conditions described, as well as the Privacy Policy in force at the time you access RATS & BANANAS.

If you do not accept, in part or in full, any of the stipulated conditions, you should not make purchases at RATS & BANANAS. If you access RATS & BANANAS, you are committing and taking responsibility to respect the conditions determined in this page and in the Privacy Policy.

RATS & BANANAS reserves the right to update and change the Terms and Conditions without prior notice. It is advisable to periodically check the Terms and Conditions for any changes or updates.

Product and pricing information

RATS & BANANAS informs customers about the features, descriptions, images or videos of each product and/or service on each page made available. RATS & BANANAS is committed to making its products and/or services available clearly and to correcting possible errors that may occur as soon as possible.

RATS & BANANAS concisely presents the prices of each product and/or service, including VAT rates, shipping costs applied to each order and other additional costs that may apply.

Information about products, prices, content, images, videos, promotional campaigns and services may be updated and changed by RATS & BANANAS at any time.

Intellectual property

RATS & BANANAS is a registered online store, and the service provided is the responsibility of RATS & BANANAS.

The content, domain, information present and available on RATS & BANANAS are property of RATS & BANANAS or have been granted to it, thus being protected by copyright and related rights. Any and all use,

reproduction, copying or dissemination of visual, audiovisual or written content is subject to prior approval by RATS & BANANAS.

The customer undertakes to fully respect the conditions and rights referred to, as well as to refrain from acts that may go against the law and rights such as copyright, related rights, among other laws applicable to the use of images, videos, content , etc without express approval from RATS & BANANAS. RATS & BANANAS cannot be held responsible for any misuse of such products.

Payment methods

RATS & BANANAS offers the following payment methods:

Credit card

After the payment is completed, RATS & BANANAS will proceed with a standard verification, so that it is possible to process and ship the order. The customer will receive an email confirming that the order has been paid for, as well as the corresponding invoice.

Purchase conditions at RATS & BANANAS:

Product availability

All products and/or services available at RATS & BANANAS can be purchased, except in cases of breakage or limitation of stock, as well as products made to order, whose availability may vary. Products may be unavailable without prior notice, but in these circumstances they will be properly identified in RATS & BANANAS.

In case the product is no longer available after the purchase has been completed, RATS & BANANAS undertakes to contact the customer, by telephone or email, as soon as possible in order to expedite the process with the same.

Fees and taxes

At RATS & BANANAS the prices shown are in Euros, with the appropriate rates of VAT and taxes being applied according to the law in force, which are already included in the price shown.

order cancellation

The customer may cancel an order placed while it is being processed. You are requested to inform RATS & BANANAS using the following email address:

If the cancellation request has been made after the order has been shipped, it will be forwarded for delivery and the customer may choose to refuse to accept it. RATS & BANANAS is not responsible for possible delays in handling order cancellations.

RATS & BANANAS reserves the right not to process orders or refunds in cases of data inconsistency, fraud or customer misconduct, as well as for technical reasons beyond RATS & BANANAS.

Free Resolution
The customer has the right to terminate the contract within 14 (fourteen) days from the date of conclusion of the contract.
If the customer wishes to withdraw from the contract, he can do so via email or by filling out the contact form available at RATS & BANANAS.
Upon terminating the contract within the legal period, in addition to returning the product, the customer must return any offers that accompany the main product. RATS & BANANAS must refund the amount paid within a maximum period of 14 days after receipt of the returned order accompanied by the purchase invoice, proof of payment and return form.
Refunds will be made using the same payment method used by the customer for the initial payment, except in situations of express agreement and in which the customer does not incur any costs as a result of the refund.

Any refund procedure will be processed in accordance with the legislation in force in Decree-Law No. 24/2014.


The customer may file a complaint regarding any question, act, information or service provided regarding RATS & BANANAS through the e-mail contact or through the electronic Complaints Book available at link:


When creating and using the RATS & BANANAS account, the customer is responsible for account maintenance, confidentiality and for all activity arising from their account.
By creating the user account and placing orders, the customer expressly and unequivocally accepts the Terms and Conditions in their most up-to-date version.

RATS & BANANAS is not responsible for any information disclosed by third parties, technical failures or any other problems that prevent access and proper functioning of the online store.

RATS & BANANAS is not responsible for possible damages, directly or indirectly related to the use, or inability to use, of the products and/or services made available, as well as for any delay or unforeseen in the delivery of orders.


Please check the Privacy and Cookies Policy.


This contract is subject to Portuguese law and legislation in force.