Privacy and Cookies Policy

Privacy and Cookies Policy

This Privacy and Cookies Policy is intended to explain how ​RATS & BANANAS collects, stores and processes your personal and other data that may be collected for statistical analysis purposes.

RATS & BANANAS with headquarters at Rua da Estrada, 795A 4450-006 Barcelos​, NIPC ​516012070 is responsible for the website ​Rua da Estrada, 795A 4450-006 Barcelos​, is committed to ensuring the privacy and protection of customers' personal data and visitors, following all legal and regulatory rules in force.

RATS & BANANAS reserves the right to periodically update and change its Privacy and Cookies Policy to reflect any changes in the way our customers' personal data are processed or in legal terms. The most recent and current version of the Privacy and Cookies Policy will be displayed at RATS & BANANAS, and it is advisable to check it periodically for any updates or changes.

GUIDING PRINCIPLES

The main objective of this policy is to consolidate the relationship of trust and proximity between ​RATS & BANANAS and its customers. It also aims to demonstrate transparency in the processing of data collected and to inform all customers of their rights and how they can exercise them, as holders of personal data.

LEGAL BASE

RATS & BANANAS acts in strict compliance with the principles described in this policy, Regulation (EU) 2016/679 (General Regulation on Data Protection - RGPD) and the applicable data protection legislation, in all processes that involving the processing of personal data.

According to the Agreement with the GDPR, personal data is defined as: “Any information relating to an identified or identifiable natural person (“the holder of the information”); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological , genetic, mental, economic, cultural or social identity of that natural person.”


DATA PROTECTION

We use various measures to ensure the security of the information collected, the protection of personal data collected, prevent unauthorized use, alteration or access, disclosure, loss or destruction.

As the data subject, the customer has the right to know what data is collected and stored, as well as to change them in the customer area and ask the store to export or delete them.

THE DATA THAT IS COLLECTED

Customer or purchase registration

When registering or purchasing at ​RATS & BANANAS​, the following data are collected: ​e-mail, name, address, postal code, city, telephone and NIF. ​The data collected through the customer's purchase process will be processed automatically and are intended for the processing of orders, such as the dispatch of orders or the issuance of invoices.


newsletter

When subscribing to the ​RATS & BANANAS Newsletter, the following data are collected: name and e-mail.


contact form

RATS & BANANAS may also request personal data in the contact forms, namely the name, email and other information that the visitor provides us.

IV. Browsing RATS & BANANAS

Data related to browsing the store is also always collected. Examples of this type of data are device and browser (browser) information, network information and IP address.

PURPOSE FOR WHICH THE DATA COLLECTED

Personal data are collected and processed in order to fulfill the purposes indicated below:

Service provision:

Compliance with tax obligations;

Shipment of orders;

Order processing;

invoicing;

Problem solving such as cancellation, product return or refund of the value of products and/or services in accordance with the law in force;

Customer support: clarification of doubts about products, the operation of RATS & BANANAS or any other question requested by the customer;

Direct Marketing (eg email marketing):

In order for the customer to be updated on order status or any news at RATS & BANANAS, we can send emails and/or SMS with commercial communications regarding offers, products or campaigns, as well as thematic content and information about the processing of registered orders.

For marketing purposes, at RATS & BANANAS we may consider and use certain data such as products viewed, products on wishlist or abandoned cart.

Marketing communications are made after and with the prior consent of the customer.

In any case, RATS & BANANAS seeks to ensure that the information and data collected and used are suitable for the purposes described and that they do not constitute an invasion of the customer's privacy.

WHEN DO WE COLLECT DATA?

Data is collected when there is a customer registration at ​RATS & BANANAS​, subscription to the newsletter, filling in the contact form, registering an order or while browsing the store.

WHAT ARE YOUR RIGHTS AND HOW CAN YOU EXERCISE THEM?

The holder of personal data has the right, at any time, to request access, rectification, opposition, export and/or elimination, as well as the right not to be subject to automated decisions.

The customer can exercise any of these rights with RATS & BANANAS, with the submission of a request sent to the following address ​{store contact email}​. The customer can also file a complaint with the National Data Protection Commission (CNPD).


DATA RETENTION

RATS & BANANAS is required to retain information for tax and auditing purposes in accordance with applicable law.

RATS & BANANAS keeps your data for ​1 year due to specific requirements and practices inherent to ​RATS & BANANAS and its sector of activity, or until the customer requests that they be deleted from the database.

The holder may, at any time, request to access, rectify or delete their personal data by sending an email to ​info@ratsandbananas.com.

If the customer registers at RATS & BANANAS​, ​you can check, edit or delete your personal information at any time from the customer area at ​{store name}​.

At the customer's request, RATS & BANANAS may change certain customer data associated with registered orders.

DATA SHARING

RATS & BANANAS does not transfer or sell any type of personal data to any entity other than those necessary for the operation of the service. Personal data will also not be used for any other purpose without the holder's consent.

Any third party, with which customer data may be shared, is obliged to use it exclusively as a way of performing the proper functioning of its service on behalf of ​RATS & BANANAS​.

RATS & BANANAS may also disclose personally identifiable information under special circumstances, such as in compliance with court orders that require it or when certain actions violate the Terms and Conditions of the business.


COOKIES

RATS & BANANAS uses cookies on the website. The cookies used do not collect information that identifies the visitor, but on the way in which he interacts with the store's website. The data collected is used for statistical purposes, provision and improvement of the service and user experience.


WHAT TYPES OF COOKIES ARE USED?

Analytical Cookies​: ​are used for the purpose of creating and analyzing statistics, in order to improve the functioning of the website, without ever collecting personal information.

Functionality Cookies: They keep the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it.

Third-Party Cookies: These cookies are created from third-party services, such as Google, Youtube, Facebook, among others. They may be used to show you advertising related to your actions on the website.

For any other question related to the protection of your personal data or the cookies used, you can contact us at the following address: ​{email}​.